Folktales · Information

Cancellation Policy

Everything you need to know about our policies, orders and the care we take to make your experience with Folktales simple and transparent.

  1. CANCELLATION BY THE CUSTOMER

Customers may request an order cancellation before the order has been processed, packed, personalised, or dispatched.

To request cancellation, contact us immediately at XXX with the order number and registered contact details.

Submitting a cancellation request does not automatically confirm cancellation. The request will be considered approved only after confirmation from Folktales.

  1. ORDERS THAT CANNOT BE CANCELLED

An order may not be cancelled if:

• It has already been dispatched
• Personalisation or customisation work has started
• It is a made-to-order product already in production
• It is a bulk or corporate gifting order under production
• The order contains a product marked as non-cancellable
• Special materials or inventory have been procured specifically for the order

  1. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, it cannot ordinarily be cancelled.

If the customer refuses delivery of a prepaid or Cash on Delivery order, the actual forward and return shipping charges may be deducted from any eligible refund. Repeated refusal of COD orders may result in COD being unavailable for future purchases.

  1. CANCELLATION CHARGES

Cancellation charges of XXX may apply to personalised, customised, bulk, or special-order products if work has already commenced or costs have already been incurred.

Any applicable charges will be communicated before the remaining amount is refunded.

  1. CANCELLATION BY FOLKTALES

Folktales may cancel an order for reasons including:

• Product unavailability
• Incorrect price or product information
• Payment failure or unsuccessful verification
• Suspected fraudulent or unauthorised transaction
• Incomplete or incorrect customer details
• Serviceability or logistical limitations
• Events beyond our reasonable control

If a prepaid order is cancelled by Folktales, the eligible amount will be refunded to the original payment method within XXX business days.

  1. REFUND FOR CANCELLED ORDERS

Approved cancellation refunds will ordinarily be initiated within XXX business days.

The time required for the amount to reflect in the customer’s account will depend on the bank, payment gateway, card issuer, or financial institution.

  1. CONTACT US

For cancellation requests, contact:

Folktales
Email: XXX
Phone/WhatsApp: XXX
Customer Support Hours: XXX

Folktales