Last updated: 7 September 2026
Cancelling before dispatch
You can cancel any order free of charge until it is dispatched. Write to folktales.inc@gmail.com or message +91 99364 26342 with your order number. If we receive the request before the parcel leaves us, we cancel it and refund you in full.
Because we dispatch within 2 to 3 business days, the practical window is short. The sooner you tell us, the more likely we can stop it.
After dispatch
Once an order has been handed to the courier we cannot cancel it. If you no longer want the order, please refuse delivery. When the parcel returns to us we will refund the product value, and the shipping cost incurred will be deducted.
Please do not accept the parcel and then ask to return it. Our Refund and Return Policy covers damaged and incorrect items only, and change of mind is not a ground for return.
Orders we may cancel
We may cancel an order and refund you in full if the item is out of stock, the delivery address is outside our serviceable network, the product was listed at an obviously incorrect price, or we have reason to suspect fraud. We will contact you before doing it.
Refunds on cancellation
Cancellation refunds are issued to the original payment method within 7 to 10 business days. How quickly it reaches your account after that depends on your bank.
Corporate and bulk orders
Bulk and corporate gifting orders are produced and packed to order. Cancellation terms for these are set out in the individual order confirmation and may differ from this page. Write to folktales.inc@gmail.com with any question about a bulk order.
Contact
folktales.inc@gmail.com · phone and WhatsApp +91 99364 26342 · Monday to Saturday, 10am to 6pm. Grievance Officer: Raj Smriti, support@folktalesinc.com.
