Shipping policy

Last updated: 7 September 2026

Where we ship

We currently ship across India. We are not shipping internationally yet. A large part of what we make is bought by families abroad to send home, so international shipping is on the roadmap, and this page will be updated when it opens.

Shipping charges

Shipping is free on orders above ₹999. Below that, a flat charge of ₹70 applies and is shown at checkout before you pay.

All orders on this store are prepaid. We do not offer Cash on Delivery. Payment is taken at checkout through Razorpay, which supports UPI, cards, net banking and wallets.

Dispatch

Orders are dispatched within 2 to 3 business days of payment confirmation. Orders placed on Sundays and public holidays are processed on the next working day. During Diwali, Navratri and other festival periods, dispatch can take a little longer, and we will say so on the site when it does.

Delivery times

Once dispatched, typical delivery times are:

  • Metro cities: 3 to 5 business days

  • Other cities and towns: 4 to 7 business days

  • Remote and rural pin codes: 7 to 10 business days

These are estimates provided by our courier partners, not guarantees. The final leg of delivery is outside our direct control.

Tracking

You receive a tracking link by email and WhatsApp as soon as your order is dispatched. Tracking usually begins updating within 24 hours of pickup. If it has not moved in 48 hours, write to us and we will chase the courier ourselves.

Addresses and failed deliveries

Please check your address and phone number carefully before paying. We cannot change a delivery address once an order has been dispatched.

Couriers make three delivery attempts. If all attempts fail because nobody was available or the address was incomplete, the parcel is returned to us. We will contact you to arrange a redelivery, and a second shipping charge may apply.

Delays outside our control

Weather, strikes, festival volumes, local restrictions and courier network disruptions can delay delivery. We will keep you informed if we know your order is affected, but we cannot accept liability for delays of this kind.

Packaging

Every order ships in Folktales Inc packaging with a story card, and murtis and glassware are packed with protective material. If your parcel arrives visibly damaged, please film the unboxing before opening it. Our Refund and Return Policy explains why that matters.

Corporate and bulk orders

Bulk and corporate gifting orders are shipped on separately agreed timelines. Write to folktales.inc@gmail.com before placing a large order so we can confirm stock and dispatch dates.

Contact

folktales.inc@gmail.com · phone and WhatsApp +91 99364 26342 · Monday to Saturday, 10am to 6pm.