Refund policy
Last updated: 7 September 2026
The short version
If your order arrives damaged, or it is not what you ordered, we will replace it or refund you. We do not accept returns for change of mind, because most of what we sell is a gift that has already been opened by the time anyone reconsiders.
To make a claim you need an unboxing video. Please film the parcel being opened. It takes twenty seconds and it is the only way we can settle a claim quickly without arguing about who caused what.
What is covered
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The product arrived broken, dented, cracked or damaged.
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The packaging was clearly damaged in transit and the contents are affected.
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You received the wrong product, the wrong variant, or the wrong set.
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An item listed in a gift set was missing from the box.
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The product has a manufacturing defect, for example a printing fault in a book or a casting fault in a murti.
What is not covered
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Change of mind, or the recipient not liking the gift.
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Ordering the wrong title, deity or set by mistake.
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Natural variation in hand finished brass: small differences in tone, finish and detail between pieces are expected and are not defects.
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Brass darkening or developing patina over time, which is normal.
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Colour appearing different from your screen.
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Damage caused after delivery, including mishandling, cleaning with abrasives, or storage in damp conditions.
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Products returned used, written in, or without their original packaging and story card.
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Claims raised after the window below has closed.
How to raise a claim
Write to folktales.inc@gmail.com or message us on WhatsApp at +91 99364 26342 within 48 hours of delivery, with:
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Your order number.
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The unboxing video, showing the sealed parcel before it is opened and continuing without a cut until the product is out of the box.
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Photographs of the damage and of the outer packaging.
Claims raised without an unboxing video can only be assessed on the photographs, and we may not be able to approve them.
What happens next
We acknowledge every claim within 24 hours and give you a decision within 3 business days. If the claim is approved, you choose a replacement or a refund. If a replacement is out of stock, we refund you.
Where we need the item back, we arrange the pickup and we pay for it. Please keep the original packaging until the claim is settled. You are never asked to pay return shipping on a claim that is our fault.
Refunds
Approved refunds are issued to the original payment method within 7 to 10 business days of approval. How quickly it appears in your account after that depends on your bank. Shipping charges, where they were paid, are refunded in full when the fault is ours.
Gift orders
If the order was sent as a gift, either you or the recipient can raise the claim, but the refund goes to the person who paid.
Contact
folktales.inc@gmail.com · phone and WhatsApp +91 99364 26342 · Monday to Saturday, 10am to 6pm. Grievance Officer: Raj Smriti, support@folktalesinc.com.