Folktales · Information

Shipping & Delivery Policy

Everything you need to know about our policies, orders and the care we take to make your experience with Folktales simple and transparent.

At Folktales (“we”, “us”, or “our”), we take great care in preparing and delivering every order. This Shipping & Delivery Policy explains our order processing timelines, shipping methods, delivery estimates, and other important information relating to the delivery of products purchased through our website.

  1. ORDER PROCESSING

Orders are generally processed and dispatched within XXX business days after successful order confirmation and payment verification.

Orders placed on weekends, public holidays, or non-working days will be processed on the next business day.

Personalised, customised, made-to-order, bulk, or corporate gifting orders may require additional processing time. The estimated timeline for such orders will be communicated separately before or after order confirmation.

  1. DELIVERY TIMELINES

Estimated delivery timelines after dispatch are:

• Metro cities: XXX business days
• Other Indian cities: XXX business days
• Remote or service-limited locations: XXX business days
• International orders: XXX business days

These timelines are estimates and not guaranteed delivery dates. Delivery may be affected by weather conditions, public holidays, courier delays, strikes, natural events, government restrictions, customs clearance, or other circumstances beyond our reasonable control.

  1. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before payment.

We may offer free shipping on orders above a specified value or as part of a promotional campaign. Such offers may be subject to specific conditions and may be changed or withdrawn without prior notice.

International shipping charges do not ordinarily include customs duties, import taxes, or local handling charges unless expressly stated at checkout.

  1. ORDER TRACKING

Once the order is dispatched, tracking details will be sent to the customer through email, SMS, WhatsApp, or another available communication method.

Tracking information may take up to XXX hours after dispatch to become active on the courier partner’s website.

  1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name
• House, building, street, and locality details
• City, state, and postal code
• Correct mobile number
• Any relevant delivery instructions

Folktales will not be responsible for delays, failed deliveries, or additional shipping charges arising from incorrect or incomplete information provided by the customer.

An address change may be requested before dispatch by contacting us at XXX. Once an order has been dispatched, we may not be able to change its delivery address.

  1. DELIVERY ATTEMPTS AND FAILED DELIVERY

Our courier partner may attempt delivery according to its operating policy. The customer should remain available on the registered phone number to coordinate delivery.

If an order is returned to us because of an incorrect address, the recipient being unavailable, refusal to accept delivery, or repeated unsuccessful delivery attempts, the customer may be required to pay additional shipping charges for reshipment.

For prepaid orders returned to us as undelivered, the original shipping charges and return-to-origin charges may be deducted from the refund, wherever applicable.

  1. DAMAGED OR TAMPERED PACKAGE

If the outer package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend refusing the package or clearly recording the condition while accepting it.

If a product inside the package is damaged, defective, incomplete, or incorrect, please contact us within XXX hours/days of delivery with:

• Order number
• Photographs of the outer packaging
• Photographs or video of the received product
• Shipping label
• Description of the issue

The matter will be reviewed in accordance with our Returns, Refunds & Exchange Policy.

  1. DELAYED OR LOST SHIPMENTS

If an order is delayed beyond the estimated timeline, customers may contact us at XXX. We will coordinate with the courier partner and provide an update.

A shipment will be considered lost only after confirmation from the courier partner. Once confirmed, we may offer a replacement or refund, subject to product availability and the circumstances of the order.

  1. MULTIPLE SHIPMENTS

Products within the same order may sometimes be dispatched separately due to product availability, packaging requirements, warehouse location, or operational reasons. Separate tracking details may be shared for each shipment.

  1. FORCE MAJEURE

Folktales will not be liable for delays or non-delivery caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, epidemics, strikes, government restrictions, transport disruptions, civil unrest, or courier network interruptions.

  1. CONTACT US

For shipping and delivery assistance, contact:

Folktales
Email: XXX
Phone/WhatsApp: XXX
Customer Support Hours: XXX
Registered Address: XXX

Folktales